Contact

M3SH is operated by M3-SH, the technology provider of the private prepaid card. Cards are issued by licensed partners. We answer in English.

Support

• Telegram (fastest): @M3sh_labs. Tell us your account number (it starts with CLI) and what happened.
• E-mail: contact@m3sh.cards. Same for privacy, compliance and partnership requests.
• Inside your account: the Support section lets you open a ticket linked to a card or a transaction.

We never ask for your card number, CVV, PIN or login code. Anyone asking for them in our name is not us.

Before you write

• Frequently asked questions: fees, limits, deposits and what to do if a card is blocked.
• Terms of Service, Privacy Policy, Cookie Policy and AML/KYC.

Response times

Telegram and tickets: usually within a few hours, every day. E-mail: within one business day. Card declines and frozen cards are handled first.